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FAQ

READ BELOW FOR ANSWERS TO COMMONLY ASKED QUESTIONS

Q: Can I add extra birthstones/or accent beads to a necklace/bracelet?

A: Absolutely! Each necklace/bracelet comes standard with 1 accent bead. To add additional birthstones/accent beads you can purchase the "Add a Bead" option from the "Add On" section along with your necklace or bracelet.

 
Q: Can you stamp something on the back of the pendant or keychain?

A: Sorry, but I can only stamp on one side of a pendant or keychain...otherwise I've found that the stamping runs the risk of showing through onto the front. Sorry about that.


Q: Can I include a note in the package so that I can send it directly as a gift?

A: Absolutely, it's no problem at all to include a short note for you in the package. Just type me a quick note during checkout of what you want the note to say.


Q: If I place an order today, how soon will my order ship?

A: Always refer to the link below to see the current turn around time:

http://www.jennshandmadejewelry.com/pages/when-will-my-order-ship


Q:What size is the pendant?

A: Check the sizing in the description of each piece of jewelry. Also, click on the arrows on the photos to see additional photos. The final picture will show the necklace on a mannequin to give you a visual on the pendant sizing.


Q: What are the hand-stamped pendants made out of?

A: My hand-stamped, quote pieces are made using brushed aluminum. Aluminum is very hypoallergenic and those that are even allergic to sterling silver and other metals can usually wear aluminum without any problems.

Q: How will my order be packaged and shipped?

A: I will put your order together into one cotton-filled jewelry box (each item purchased will NOT be put into a separate jewelry box), then ship it in a bubble-mailer envelope. AGAIN NOTE: All items ordered will be packaged in one jewelry box. This saves on your shipping cost by not charging you for the cost of additional boxes, as well as, the extra weight for shipping.

Q: What is the difference between the silver plated chains and the sterling silver chains that I have the option to choose for my necklace:

A: Plated chains are just that...a silver plating of metal over a base metal of brass. The sterling silver chains are silver-filled chain made of an outer layer of sterling silver surrounding a copper-alloy core. The sterling silver chains have a special non-tarnish coating that makes for a great quality chain that wears well. The 18 inch sterling silver chain is, by far, my most popular chain.
 

Q: Can you make a custom necklace/custom quote for me?

A: I love custom orders! Contact me and let me know what you had in mind and I will see if it's something I can design for you.

Q: I don’t live in the United States, can I still place an order?

A: Absolutely…I ship worldwide. NOTE: Some countries impose custom fees or duty fees for my international customers, but keep in mind that if any additional customs fee charges are required in your country, these are the responsibility of the buyer. Packages CANNOT legally be marked as "gift" to avoid these fees. Be aware of this before you purchase. Any shipping fees that I am required to pay on my end of things are paid in full, any fees imposed on you upon receiving your order will be your responsibility. I have no way of knowing if and how much a country will charge you in customs fees. Thanks so much!

 

Q: How do I pay?

A: I accept Paypal and most major credit cards for payment. If you choose to checkout through Paypal, keep in mind that you, as the customer, do NOT have to have a Paypal account to purchase an item. PayPal can process your credit card without you having a Paypal account. Just follow the directions during checkout, and they will walk you through it. As always, if you have any questions, feel free to contact me. :)

 

Q: What is your return policy?

A: As all items are made to order and are a personal wear item, all sales are final. I have thousands of happy customers and have never had any problems. If you have a question or issue after receiving your order, contact me within 24 hours of receiving your order. Thanks!

 

NOTE: Keep in mind that each piece is made by hand, with every letter individually hand-stamped, and may have variations in spacing, and placement, depth into the metal, etc. from the photo making them that much more unique and special...your piece of jewelry will be a true one of a kind.